All Stories

  1. SERVICE QUALITY RELEVANT ATTRIBUTES TOWARDS A FUTURE EXCELLENCE-BASED FITNESS CENTRE CLASSIFICATION IN RIO DE JANEIRO

    Article • International Journal for Quality Research, July 2022, Faculty of Engineering, University of Kragujevac

    Prof. Luís Mendes

  2. Facilitating and Inhibiting Effects of Organisational Ambidexterity in SME: an Analysis Centred on SME Characteristics

    Article • Journal of the Knowledge Economy, January 2022, Springer Science + Business Media

    Prof. Luís Mendes

  3. Influence of web portals on management support and university performance: an information quality perspective

    Article • Quality & Quantity, January 2022, Springer Science + Business Media

    Prof. Luís Mendes

  4. RELEVANCE OF SERVICE QUALITY ATTRIBUTES IN FITNESS CENTRES IN RIO DE JANEIRO: COMPARING STAKEHOLDERS’ PERCEPTIONS

    Article • International Journal for Quality Research, January 2021, Faculty of Engineering, University of Kragujevac

    Prof. Luís Mendes

  5. Acceptance and use of information technology: context of Portuguese universities

    Article • Information and Learning Sciences, October 2020, Emerald

    Prof. Luís Mendes

  6. Technological capacity and organisational ambidexterity: the moderating role of environmental dynamism on Portuguese technological SMEs

    Article • Review of Managerial Science, October 2020, Springer Science + Business Media

    Prof. Luís Mendes

  7. Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity

    Article • Total Quality Management & Business Excellence, October 2020, Taylor & Francis

    Prof. Luís Mendes

  8. Application of innovation diffusion theory to the E-learning process: higher education context

    Article • Education and Information Technologies, July 2020, Springer Science + Business Media

    Prof. Luís Mendes

  9. Understanding social responsibility’s influence on service quality and student satisfaction in higher education

    Article • Journal of Cleaner Production, May 2020, Elsevier

    Prof. Luís Mendes

  10. Exploring CSR’s influence on employees’ attitudes and behaviours in higher education

    Article • Sustainability Accounting Management and Policy Journal, April 2020, Emerald

    Prof. Luís Mendes

  11. Exploring the conditions of success in e-libraries in the higher education context through the lens of the social learning theory

    Article • Information & Management, September 2019, Elsevier

    Prof. Luís Mendes

  12. THE INFLUENCE OF SERVICE QUALITY ON USERS' BEHAVIOURAL INTENTIONS IN DEVELOPING COUNTRIES: A CROSS-SECTIONAL STUDY IN CAPE VERDE'S PUBLIC HOSPITALS

    Article • International Journal for Quality Research, June 2019, Faculty of Engineering, University of Kragujevac

    Prof. Luís Mendes

  13. Factors influencing students’ corporate social responsibility orientation in higher education

    Article • Journal of Cleaner Production, April 2019, Elsevier

    Prof. Luís Mendes

  14. Biomass-related sustainability: A review of the literature and interpretive structural modeling

    Article • Energy, March 2019, Elsevier

    Prof. Luís Mendes, Tiago N Sequeira

  15. EFQM model’s application in the context of higher education

    Article • International Journal of Quality & Reliability Management, February 2019, Emerald

    Prof. Luís Mendes

  16. Web portals as tools to support information management in higher education institutions: A systematic literature review

    Article • International Journal of Information Management, August 2018, Elsevier

    Prof. Luís Mendes

  17. Knowledge management and total quality management: foundations, intellectual structures, insights regarding evolution of the literature

    Article • Total Quality Management & Business Excellence, May 2018, Taylor & Francis

    Prof. Luís Mendes

  18. Mapping of the literature on social responsibility in the mining industry

    Article • Journal of Cleaner Production, April 2018, Elsevier

    Prof. Luís Mendes

  19. IT in lean-based manufacturing industries: systematic literature review and research issues

    Article • International Journal of Production Research, October 2017, Taylor & Francis

    Prof. Luís Mendes

  20. Protected Designation of Origin (PDO), Protected Geographical Indication (PGI) and Traditional Speciality Guaranteed (TSG): A bibiliometric analysis

    Article • Food Research International, September 2017, Elsevier

    Prof. Luís Mendes

  21. Influence of total quality-based human issues on organisational commitment

    Article • Total Quality Management & Business Excellence, May 2016, Taylor & Francis

    Prof. Luís Mendes

  22. Perceived psychological empowerment and total quality management-based quality management systems: an exploratory research

    Article • Total Quality Management & Business Excellence, June 2015, Taylor & Francis

    Prof. Luís Mendes

  23. statistical quality control research and identification of emerging trends

    Article • Quality & Quantity, February 2015, Springer Science + Business Media

    Prof. Luís Mendes, Professor Luís A N Lourenço

  24. IT Applications In Logistics And Their Influence On The Competitiveness Of Companies/Supply Chains

    Article • Annals of the Alexandru Ioan Cuza University - Economics, January 2015, De Gruyter

    Susana Azevedo, Joao Matias, Prof. Luís Mendes, Tatiana Miraldes, Fernando Charrua-santos

  25. Employees’ skills, manufacturing flexibility and performance: a structural equation modelling applied to the automotive industry

    Article • International Journal of Production Research, December 2014, Taylor & Francis

    Prof. Luís Mendes

  26. Senior managers and SMEs’ propensity to quality improvement programs: A comparative analysis

    Article • Journal of Small Business and Enterprise Development, November 2014, Emerald

    Professor Luís A N Lourenço , Prof. Luís Mendes

  27. Influence of leadership on quality nursing care

    Article • International Journal of Health Care Quality Assurance, June 2014, Emerald

    Prof. Luís Mendes

  28. Organizational image's partial mediation role between quality and users' satisfaction

    Article • Service Industries Journal, October 2013, Taylor & Francis

    Prof. Luís Mendes

  29. Employees’ involvement and quality improvement in manufacturing small and medium enterprise (SME): A comparative analysis

    Article • AFRICAN JOURNAL OF BUSINESS MANAGEMENT, June 2012, Academic Journals

    Prof. Luís Mendes

  30. Relationship between growth and R&D intensity in low‐tech and high‐tech Portuguese service SMEs

    Article • Journal of Service Management, June 2010, Emerald

    Prof. Luís Mendes, Tiago N Sequeira

  31. SMES and Innovation

    Article • The International Journal of Entrepreneurship and Innovation, June 2001, SAGE Publications

    Prof. Luís Mendes

  32. TQM and Knowledge Management

    Article • IGI Global

    Prof. Luís Mendes