All Stories

  1. Customer experience in five-star hotel businesses: is it an “experience” for customers?

    Article • Consumer Behavior in Tourism and Hospitality, June 2023, Emerald

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  2. Distance education at tourism higher education programs in developing countries: Case of Türkiye with a strategic perspective and recommendations

    Article • Journal of Hospitality Leisure Sport & Tourism Education, June 2023, Elsevier

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  3. Positioning five-star hotels in city destinations: The case of Istanbul, Turkey

    Article • Tourism and Hospitality Research, May 2022, SAGE Publications

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  4. Excellence in Hotel Businesses: The Case of a European Quality Award-Winning Hotel

    Article • International Journal of Business Excellence, January 2021, Inderscience Publishers

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  5. European Quality Award Winning Companies: A Situational Analysis

    Article • September 2016, Emerald

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  6. Irritation or disappointment: host attitudes towards tourism development in villages

    Article • Journal of Policy Research in Tourism Leisure and Events, September 2016, Taylor & Francis

    Ms HANIM KADER ŞANLIÖZ ÖZGEN

  7. Social media practices applied by city hotels: a comparative case study from Turkey

    Article • Worldwide Hospitality and Tourism Themes, June 2015, Emerald

    Ms HANIM KADER ŞANLIÖZ ÖZGEN, Professor Metin Kozak