On the Very, Very Frontlines of Mental Health Care

What is it about?

We believe the role and training needs of client-facing administrative staff in mental health settings is a topic that requires more attention. While the nature of medical office staff’s interactions with clients are not typically defined as therapeutic, patients nevertheless often view client-facing staff as an extension of their physician or care team. We believe these interactions should be conceptualized and understood as a legitimate part of the larger healing environment. Our article develops this argument, then speaks to the issue in terms of training and research needs.

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